Every channel, one list
Shared mailboxes, WhatsApp Business, Instagram and Facebook messages and website forms appear in a single list, newest first, with the channel clearly marked.
Product / Shared inbox
One shared inbox for every enquiry.
Email, WhatsApp, Instagram, Facebook and your website forms land in one place, attached to the right client, so nobody replies twice and nothing waits over a weekend.
Setup, data migration and training included on every plan.
Everything your team needs to reply well.
The inbox is the heart of Kesslan. Every message becomes part of a client record, not a thread lost in someone's personal email.
Assign and hand over
Give a conversation to the right person in one click. Everyone can see who owns it, so two people never answer the same client.
Context before you reply
Previous messages, deals, notes and documents for that client sit beside the conversation. No more asking a client to repeat themselves.
Replies drafted by Kess
Kess reads each enquiry as it lands and drafts a reply in your firm's voice. You check it, tweak it if needed, and send.
Nothing goes unanswered
Conversations waiting too long are highlighted, and Kess includes them in the morning summary so they're picked up first thing.
Templates that sound like you
Save the answers your team gives every day, with the client's name and details filled in automatically.
From first message to booked appointment.
How a typical enquiry moves through Kesslan.
- The message arrivesFrom any channel. Kesslan matches it to an existing client or creates a new contact.
- Kess drafts a replyUsing what it knows about your firm and the client, ready within seconds.
- Your team approves and sendsFrom the same screen, on the same channel the client used.
- It joins the pipelineIf it's new work, a deal is opened so the follow-ups start automatically.
Questions, answered
Can we keep using our existing email addresses?
Yes. Kesslan connects to your existing Google or Microsoft mailboxes, so clients keep emailing the same addresses and replies go out from them.
Does it work with WhatsApp Business?
Yes. WhatsApp Business messages come into the shared inbox, so your team can reply from Kesslan without passing a phone around.
Can each person have their own inbox too?
Yes. You can see everything shared with your team, just the conversations assigned to you, or a single channel.
Who sets up the connections?
We do, on your setup call. Connecting mailboxes and messaging accounts is part of every plan.
Keep exploring
WhatsApp CRMRun WhatsApp Business from a CRM your whole team can use. Shared conversations, client history, follow-ups and AI-drafted replies, set up for you.Kess AIKess is the AI assistant built into Kesslan. It drafts replies, summarises long threads, chases follow-ups and answers questions about your clients and deals.Sales pipelineA sales pipeline shaped to how your firm wins work. Deals move stage by stage, follow-ups go out on time, and every deal's value is in one view.Integrations82 tools Kesslan connects with, from Gmail to Xero.
Try Kesslan free for 14 days.
Answer a few questions and Kess sets up a workspace shaped to your firm in under a minute. Nothing is charged for 14 days.